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Concierge Support
We're here to help — workers, hotels, and App Store reviewers
Our support team treats every query with the same care we ask our workers to bring to every shift. Most issues are resolved within one business day.
Response Time
≤ 1 Business Day
Mon–Fri, 9 am – 6 pm SGT
For Workers
How do I start applying for shifts?
Register with your full name, date of birth, phone number (OTP-verified), and work pass type. Your account is active immediately — no manual review needed. Log in and head to Find Shifts to apply.
Why was my application declined?
Hotels may decline for scheduling reasons unrelated to your profile. Check your tier status — Platinum and Gold members receive time-gated early access to premium shifts. If you received a violation notice, visit your Profile page for details.
How do cancellations affect my account?
Cancellations within 24 hours of a shift start time are flagged as late cancellations and reviewed by our team. Accumulating violations can result in a temporary hold on your account. You can view your record in the History tab.
When and how am I paid?
Payment terms are agreed between you and the hotel at the time of booking. Shyft SG provides digital attendance records and shift logs to support payroll processing. For CPF and WICA contribution queries, contact us directly.
How do I reach Gold or Platinum tier?
Tier status is calculated automatically from your cumulative verified hours on the platform. Gold unlocks 2-hour early access to premium shifts; Platinum unlocks 12-hour early access. Your progress is visible on the Dashboard.
For Hotels
How do I post my first shift?
Log in to your Hotel Dashboard → Jobs → Post New Shift. Fill in the role, date, time, hourly rate, and number of slots. Once published, verified workers can apply immediately. You will receive notifications for each application.
Can I see a worker's full identification before accepting?
You can view a worker's verified tier, cumulative rating, and work pass category. For compliance, full NRIC/FIN details are never surfaced on the platform — contact us if you require a MOM-compliant identity check process.
How do I export timesheet data for payroll?
Navigate to Hotel Dashboard → Roster → Export. This generates a CSV with shift dates, hours, worker names, and rates — ready for your finance team.
What is the platform fee?
Hotels are billed S$500/month for active access plus S$2 per confirmed worker-hour. A Boutique Success Fee applies if a direct hire arises from a platform introduction. Full fee schedule is in your Hotel Settings.
For App Store Reviewers
What is Shyft SG?
Shyft SG is a B2B2C hospitality staffing marketplace for Singapore's boutique hotel sector. Hotels post shifts; verified hospitality workers apply, clock in, and are rated. The platform enforces Singapore MOM and 2026 Platform Workers Act compliance including CPF and WICA contributions.
Why does the app request location access?
Location access ("When In Use") is used solely to centre the shift-finding map on your current position. No location data is stored or sent to our servers.
Are demo accounts available?
Yes. Hotel Admin: warehouse@shyft.sg — password available on request at contact@shyftsg.com. Worker registration requires a live Singapore (+65), Malaysia (+60), Indonesia (+62), or Philippines (+63) mobile number for OTP. Contact us to provision a pre-verified test account.
Still need help?
Write to us at contact@shyftsg.com and our team will respond within one business day.
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