Terms of service

1.1 By creating an account, joining the waitlist, or using the Shyft SG platform (the "platform"), you agree to these terms of service (the "terms"). If you do not agree, do not use the platform.

1.2 These terms are a legally binding agreement between you and the operator of Shyft SG identified in clause 2.1.

2.1 Shyft SG is a business operated by its founders and currently in the process of incorporation in Singapore. On completion of incorporation the operator will be Shyft SG Pte Ltd, UEN [UEN TBC], and these terms will be updated to name that entity and its UEN. Until then, references in these terms to "Shyft SG", "we", "us" and "our" are references to that business and to the founders who operate it.

2.2 Shyft SG operates a reliability-first marketplace for short-term shifts in Singapore. Workers browse and apply for shifts. Employers post shifts and select the workers they want. We serve four sectors: hospitality, food and beverage, events and MICE, and logistics.

2.3 Shyft SG is a technology platform. It is not an employer, an employment agency, a staffing company, a labour supplier or a payment processor. We do not employ, supervise, direct or control any worker, and we do not decide who works any shift.

2.4 Every engagement is a direct contract between the employer and the worker. Shyft SG is not a party to it. Our involvement in an engagement ends when a worker accepts a shift and the employer confirms it.

2.5 Shyft SG does not hold a licence issued by the Ministry of Manpower under the Employment Agencies Act 1958.

3.1 You must be at least 13 years of age to create a worker account. Workers under 16 may only take shifts that meet the limits in clause 12.

3.2 You must hold work authorisation that permits you to take up the work you apply for. The authorisations we currently accept are:

• Singapore citizen
• Singapore permanent resident
• Long Term Visit Pass or Long Term Visit Pass Plus holder with a valid Letter of Consent issued by the Ministry of Manpower
• Student Pass holder, within the conditions and hour limits that the Ministry of Manpower attaches to that pass

3.3 Work Permit and S Pass holders are tied to a specific employer and occupation. They cannot lawfully take up shift work through this platform. We do not accept these pass types. Accounts opened on a pass type we do not accept will be closed.

3.4 Work authorisation is self-declared. You confirm your status at signup and you are responsible for the accuracy of that declaration and for keeping it current. We do not verify pass documents at signup and we do not advise on immigration or work pass matters. If your status changes, update your account or stop using the platform.

3.5 Employers must be entities registered in Singapore with a valid Unique Entity Number.

3.6 We respond to lawful requests from Singapore authorities. We do not report users to any authority as a penalty or a threat.

4.1 Keep your credentials confidential. You are responsible for activity on your account.

4.2 Give accurate, current and complete information, and update it when it changes.

4.3 One account per person or per entity. Do not create multiple accounts and do not share, sell or transfer your account.

4.4 Workers must complete onboarding before applying for shifts.

4.5 Employers must post accurate shift details, including date, start and end time, location, role, and the hourly rate.

4.6 Employers are responsible for a safe, lawful and respectful working environment, for complying with Singapore employment law, and for maintaining Work Injury Compensation Act 2019 insurance where that Act applies to the engagement.

5.1 Employer accounts are reviewed before they can post. The review covers ACRA registration, trading history, confirmation of the premises where work takes place, and a human review of the account. No employer account is approved automatically.

5.2 Vetting and badges are screens, not guarantees. Neither employer vetting nor any badge shown on a worker profile is a criminal record check, a check of identity or work pass documents, a reference as to character, or a guarantee of future performance, attendance or conduct. Employers must carry out their own assessment of every worker before granting access to their premises, their guests, their stock or their systems.

6.1 Employers post shifts. Workers apply. An application stays pending until the employer accepts or declines it.

6.2 Employers accept or decline applications at their discretion. Shyft SG displays reliability scores and may sort lists of workers by score. The employer alone decides whom to engage. Shyft SG does not negotiate or conclude any engagement on behalf of either party.

6.3 Once an employer accepts an application, the shift is confirmed and both parties are committed to it.

6.4 An employer may cancel a confirmed shift in the app. A cancellation made within 24 hours of the shift start time is recorded as an employer late cancellation. Within 12 hours of the start time a cancellation cannot be made in the app. It must go through contact@shyftsg.com, and it is still recorded as an employer late cancellation. An employer cancellation is never counted against the worker.

6.5 Once an employer has 10 or more confirmed shifts on the platform, workers see its late cancellation record on its shift cards, in the form: x of y confirmed shifts cancelled late, last 90 days. The record shows the business name only, never the name of a person. By posting a shift, the employer consents to that display. Three or more employer late cancellations in 90 days lead to a review of the account by a person at Shyft SG, who may warn, pause or remove the account. An employer may dispute a late cancellation mark under clause 9.3.

6.6 The late cancellation record is informational. It is not an endorsement or recommendation by Shyft SG, not a guarantee of how any employer will act on any future shift, and not a representation about an employer beyond the count it states. Workers must not treat it as a substitute for their own judgement. Clause 15 applies to it.

6.7 A shift that neither party has confirmed is completed automatically 72 hours after its scheduled end time. The worker's hours and points are recorded at that moment, exactly as they would be if the employer had confirmed it. Recording is not payment: Shyft SG does not pay wages, and clause 11 applies.

6.8 Where a shift was completed automatically and the worker did not attend, the employer may report a no-show within 7 days of the shift's scheduled end time. The report changes nothing on its own. A person at Shyft SG decides it under clause 9. Only if it is upheld is the shift recorded as a no-show, are the hours and points recorded for it reversed, and does the mark count towards clause 7.4. The worker is told, and may dispute that mark under clause 9.3 like any other.

7.1 A worker may withdraw a pending application at any time with no penalty.

7.2 A worker who cancels a confirmed shift more than 24 hours before it starts is treated as a lawful cancellation. It carries no strike and it is excluded from the reliability score calculation described in clause 8.

7.3 A worker who cancels a confirmed shift within 24 hours of the start time is recorded as having cancelled late. The shift stays on your record and enters the reliability score under clause 8.

7.4 Late cancellations are counted over a rolling 90 days, by the start date of the shift. A no-show counts as two. A mark that is under an open dispute is not counted. At two, you receive an automatic warning in the app and by email. Push notifications are a convenience copy. Notice under these Terms is given in the app and by email. At three, your account is reviewed by a person at Shyft SG, who may warn you again, pause your account or remove it. No account is suspended automatically.

7.5 Not turning up to a confirmed shift without cancelling is a no-show. It stays on your record, enters the reliability score and counts as two under clause 7.4. You may dispute a no-show mark under clause 9.

8.1 Every worker has a reliability score. It is calculated from three components only:

• the rate at which the worker turns up to confirmed shifts, weighted 55 per cent
• the average of employer ratings on completed shifts, weighted 30 per cent
• a late cancellation component, weighted 15 per cent

8.2 The score does not use GPS, location tracking or punctuality timing. We do not track where you are.

8.3 Lawful cancellations, meaning those made more than 24 hours before the shift start time, are excluded from the calculation.

8.4 How the score is calculated and shown:

• The score is out of 5 and is shown to one decimal place. There is no cap. Any worker can reach 5.0.
• Until you have 5 shift events, meaning completed shifts, no-shows and late cancellations taken together, the score is labelled Provisional, and that count is shown next to it wherever it appears.
• A few shifts are a small sample, so the score is steadied for new workers. Your show-up rate is blended with 5 notional shifts at the platform average show-up rate, and your rating average is blended with 5 notional ratings at the platform average rating, before the weights in clause 8.1 are applied. The more shifts you complete, the less those notional figures count. The platform averages in use are stated in our privacy policy and are re-estimated from real platform data every 3 months.
• The score is calculated over your last 50 shift events, meaning completed shifts, no-shows and late cancellations. A lawful cancellation is not a shift event and does not take up one of the 50. Until you have 50 shift events, all of them count.
• Your lifetime count of shifts completed is kept for as long as your account is open and is shown next to the score, together with your show-up percentage across those 50 events.
• While a dispute about a shift is open under clause 9, that shift is left out of the score.
• Every change to the score is logged, so your score can be reproduced as it stood on any date. A recalculation that leaves it unchanged adds no entry, because it adds nothing to reproduce. Where a list is sorted by score, the unrounded value is used.

8.5 Worker tiers are earned on completed hours and reliability score. Both conditions must hold. Tiers are recalculated after every completed shift and once a night. If you no longer meet the conditions for your tier, you move down at once.

• Member: default.
• Select: 50 hours worked and a reliability score of 4.0 or higher.
• Elite: 200 hours worked and a reliability score of 4.5 or higher.
• Ambassador: 500 hours worked, a reliability score of 4.8 or higher, and approval by a Shyft SG administrator.

A tier carries these benefits and no others:

• Early access, where lead time allows and unless the employer opens the shift to all workers at once. The employer chooses the audience when it posts a shift. When it chooses to show reliable workers first, the release depends on how far ahead the shift is posted. Under 24 hours ahead: everyone sees it at once. 24 to 72 hours ahead: Select, Elite and Ambassador see it at once, Members after 12 hours. 72 hours or more ahead: Ambassador sees it at once, Elite after 24 hours, Select after 36 hours, Members after 48 hours. The shift page and the apply button follow the same release times.
• A points bonus on promotion: 100 points on reaching Select, 250 on reaching Elite, 500 on reaching Ambassador.
• Shields, described in clause 21, are earned every 10 completed shifts for Member and Select, every 8 for Elite and every 6 for Ambassador.
• Ambassadors carry an Ambassador mark on their profile and their applications.
• The worker rankings page that employers see shows Select and above by default.

8.6 No worker is promoted to Ambassador automatically. It always requires administrator approval.

8.7 There are no employer tiers.

8.8 Early access is a visibility window. It is not a guarantee that any shift will be available, offered or awarded to you.

8.9 The reliability score and tier are informational. They are not an endorsement or recommendation by Shyft SG, not a guarantee of any worker's skill, competence or reliability on any future shift, not a character reference, and not a representation that a higher tier worker presents a lower risk of any kind. Employers must not use them as a substitute for their own assessment and supervision.

9.1 Employers rate workers after a completed shift. Ratings are the employer's own subjective assessment. We do not edit them and we do not verify them.

9.2 We remove ratings that breach our platform policies, including discriminatory, abusive or retaliatory ratings.

9.3 Either party may dispute a rating, a no-show mark or a late cancellation mark. Raise it in the app within 7 days of the mark being recorded and you being notified of it. A rating is written before either party can see it, so for a rating those 7 days run from the day it becomes visible to you. An employer may also report a no-show under clause 6.8, which is decided the same way. Payment problems are not disputes under this clause; clause 11.6 applies to them.

9.4 Disputes are decided by a person at Shyft SG, on the evidence submitted. We aim to decide within 72 hours of receiving the dispute. That is a target, not a guarantee. The outcome is one of the following: the rating is removed; the late cancellation is reclassified as lawful; the no-show mark is reversed; a reported no-show is upheld, in which case clause 6.8 applies; or the mark stands. Where a mark is removed, reclassified or reversed, the score is recalculated and any streak break caused by that shift is undone.

9.5 While a dispute is open, the disputed shift is left out of the reliability score and any streak break caused by it is held. Where you rely on medical evidence, a person at Shyft SG sights it and records that it was sighted, the dates it covers, who sighted it and when. The document itself is not stored and is never shown to the other party, who is told only the outcome.

9.6 Dispute records are kept as an append-only log.

10.1 Shyft SG charges employers a platform fee of 18 per cent of the gross wages agreed for a shift, calculated on the confirmed worker-hours actually worked. No fee is charged for a shift that is not filled.

10.2 The fee is subject to a minimum of S$12 per filled shift and is capped at 35 per cent of that shift's gross wages. Where the minimum and the cap would conflict, the cap applies.

10.3 A founding rate of 15 per cent applies to the first ten employer accounts to sign up and pass the review in clause 5.1, counted in the order they pass it. Those accounts are Founding Employers, and a Founding Employer badge is shown on the account once that display is live. The minimum, the cap and the GST terms in clauses 10.2 and 10.6 apply to the founding rate in the same way as to the standard rate. The founding rate applies to shifts that start on or before 31 December 2027. The standard rate applies after that.

10.4 Workers are never charged. Shyft SG charges no fee of any kind to any worker, at any time, for any reason.

10.5 The platform fee is invoiced to the employer separately from wages and is payable within 14 days of the invoice date. The fee is Shyft SG's own revenue. It is never taken out of wages and it is never collected as part of a wage payment.

10.6 Shyft SG is not registered for goods and services tax. Fees are stated exclusive of GST. If Shyft SG becomes GST registered, GST will be added at the prevailing rate and we will tell you before that happens.

10.7 We may change our fees. Clause 20 governs how we tell you. A fee change does not apply to a shift that was already confirmed before the change took effect.

11.1 The employer owes the wages. Shyft SG does not owe wages to any worker and is not a guarantor of any employer's obligation to pay.

11.2 Wages do not pass through Shyft SG. The employer pays the worker directly, or through a licensed third party payment or earned wage access provider that the employer engages. Shyft SG does not receive, hold, control or transmit wages, and does not deduct its fee from wages.

11.3 The hourly rate is set by the employer when it posts the shift and is shown to workers before they apply.

11.4 The platform records the agreed rate, the confirmed hours, and two payment status markers: one set by the employer when it dispatches payment, and one set by the worker when payment is received. These records are a convenience for both parties. They are not proof of payment and they do not create any obligation on Shyft SG.

11.5 Where the Employment Act 1968 applies to the engagement, the employer must pay within the period that Act requires, and in any event no later than 7 days after the end of the relevant salary period. Where the Employment Act does not apply, the employer must pay within 7 days of the end of the shift, unless the employer and the worker agreed a different period in writing before the shift.

11.6 Raise a payment problem in the app first, then at contact@shyftsg.com. We may record the dispute, contact the employer, and restrict or remove the employer's account. We cannot compel payment and we do not guarantee it. A worker may also bring a salary claim to the Tripartite Alliance for Dispute Management or to the Ministry of Manpower.

12.1 The minimum age for a worker account is 13. Workers under 16 may only take shifts that meet the limits in this clause. Those limits come from the Employment Act 1968 and the regulations made under it for children and young persons.

12.2 Workers aged 13 and 14 are children in law. They may do light work in non-industrial settings only, and may not work more than 6 hours in a day, counting time spent in school.

12.3 Workers aged 15 are young persons in law. They may work in non-industrial settings, and may not work more than 7 hours in a day, counting time spent in school.

12.4 A young person aged 15 may lawfully work in an industrial setting where the employer notifies the Ministry of Manpower and provides a medical report within 30 days of the start date. Shyft SG does not operate that process, so no worker under 16 may apply for a shift in our events and MICE or logistics sectors. Workers under 16 may apply for hospitality and food and beverage shifts only. This restriction is stricter than the law requires, and it is ours rather than the law's.

12.5 No worker under 16 may work between 11pm and 6am, may be given hazardous work, including work involving dangerous chemicals or heavy machinery, or may work on a rest day without the permission of the Commissioner for Labour.

12.6 The platform enforces what it can observe: the minimum age, the sector restriction in 12.4, the daily hour limits in 12.2 and 12.3 measured against the length of the shift, and the night restriction in 12.5. It cannot observe a worker's school hours, their bookings elsewhere, whether breaks are given, whether a day is a rest day, or whether a task is hazardous. A shift the platform accepts may still breach the law once those are counted.

12.7 The employer is responsible for the limits the platform cannot see. That includes giving a worker aged 13 or 14 a break of at least 30 minutes after 3 hours of work, giving a worker aged 15 a break after 4 hours, keeping total daily hours including school within the limits above, obtaining the Commissioner for Labour's permission before any rest day work, and keeping all work non-hazardous.

12.8 An employer engaging a worker under 18 is responsible for complying with every restriction that applies to young workers under the Employment Act 1968 and its subsidiary legislation, including any restriction on night work, hours of work and rest periods.

12.9 An employer that attempts to work around those restrictions will have its account suspended.

You agree not to:

• give false, misleading or fraudulent information at any stage, including about work authorisation, identity, pay rates or working conditions
• harass, intimidate or discriminate against any other user
• arrange shifts off the platform with a counterparty you met through the platform, or otherwise circumvent the platform
• use bots, scrapers or other automated tools against the platform
• attempt to access another account or any part of our infrastructure you are not authorised to access
• post shifts with misleading pay, conditions or venue details
• misuse the referral programme

14.1 We may suspend or remove any account that breaches these terms, engages in fraud, or puts other users at risk.

14.2 We may decline or remove an employer account that does not meet our operating standards, restrict a worker account pending review, and remove listings or reviews that are misleading or breach our policies.

14.3 We tell a removed user the reason. You may appeal to contact@shyftsg.com.

Read this clause carefully. It limits what Shyft SG is responsible for.

15.1 Matching only. Shyft SG provides matching and scheduling tools that let employers and workers contract directly. Shyft SG is not a party to any engagement, does not employ, supervise, direct or control any worker, and does not hold an employment agency licence. Placement decisions are made by employers and workers.

15.2 Conduct of others. Shyft SG is not liable for the acts, omissions or misconduct of any worker, employer or third party, on or off the platform. This includes theft, pilferage or misappropriation of property belonging to an employer, its customers, its guests or anyone else; damage to premises, belongings, equipment or other property; fraud, misrepresentation or dishonesty; harassment, assault, discrimination or other unlawful behaviour; and personal injury to anyone arising from the actions of a worker.

15.3 Employers engage workers at their own risk and are solely responsible for assessing each worker before and during deployment.

15.4 Employer responsibility on site. Employers are solely responsible for security at their premises, including access control, surveillance, secure storage of valuables and customer or guest security; for supervising and directing workers on site and for their compliance with the employer's own policies; for their own due diligence before giving a worker access to sensitive areas; for Work Injury Compensation Act 2019 insurance where that Act applies; and for reporting any incident to the Singapore Police Force, the Ministry of Manpower or any other relevant authority. We strongly recommend employers hold premises liability insurance covering the conduct of temporary workers.

15.5 General limitation. To the maximum extent permitted by Singapore law, Shyft SG and its officers, employees and agents are not liable for any indirect, incidental, special, consequential or punitive loss arising from the conduct of any worker or employer; any workplace injury or incident during a shift; theft of or damage to property in connection with a shift; non-payment or late payment by an employer; loss of data or unauthorised access to your account; service interruption, downtime or technical error; or an employer's decision to accept or decline an application.

15.6 Cap. Shyft SG's total liability to any party for all claims arising in connection with these terms is limited to the greater of the total platform fees that party paid to Shyft SG in the 3 months before the event giving rise to the claim, and S$1,000.

15.7 Employers and workers agree to resolve disputes with each other directly, and each indemnifies Shyft SG against claims arising from their own engagement.

15.8 Carve-outs. Nothing in this clause limits or excludes Shyft SG's liability for its own gross negligence or wilful misconduct; death or personal injury caused by its own negligence; its own fraud or fraudulent misrepresentation; or any liability that cannot be limited or excluded under Singapore law, including under the Consumer Protection (Fair Trading) Act 2003, the Unfair Contract Terms Act 1977 and any applicable Ministry of Manpower regulation.

15.9 Severability. If any provision of these terms is held invalid, unlawful or unenforceable, it is severed to the minimum extent necessary and the rest of these terms continue in full force. Where the law allows, a court may modify the severed provision to give effect to its original commercial intent.

These terms govern the referral rewards offered to members of the Shyft SG pre-launch waitlist. They apply in addition to the rest of these terms.

16.1 Reward milestones

• Three verified referrals: one S$5 GrabGift voucher
• Five verified referrals: Priority Shift Access
• Ten verified referrals: Founding Worker status and one entry to the S$50 GrabGift voucher draw

Priority Shift Access means three things. First, you are in the first group of workers released when the platform opens for shifts on 4 January 2027. Second, within 7 days of that opening, a person at Shyft SG sends you a first shift suggestion from the shifts posted at the time. You apply in the app and the employer decides whether to accept you, as with any shift. Third, Priority Shift Access gives you the Select tier window under clause 8.5 until 4 April 2027, where your own tier has a shorter window.

Founding Worker status means all of the following: a permanent Founding Worker badge shown to employers on your profile and your applications; everything in Priority Shift Access; an invitation to a group chat for Founding Workers, hosted by the Shyft SG founders, for the 90 days after the platform opens for shifts, which you are free to decline; when you reach the Elite tier, Shyft SG puts you forward for Ambassador review without you having to ask, with approval still required under clause 8.6; and the option to be listed on a founding roll page by first name and last initial. Neither Priority Shift Access nor Founding Worker status is a promise of hours or earnings, and neither changes how an employer decides whom to accept.

16.2 First-100 limit on the S$5 GrabGift voucher

The S$5 GrabGift voucher for referring three friends is limited to the first 100 waitlist members who reach three verified referrals. Once 100 vouchers have been issued, the three-referral milestone no longer carries a voucher. All other milestone rewards are unaffected by this limit.

16.3 What counts as a verified referral

A verified referral is a unique person who joins the waitlist using your referral link with a valid, working email address. Self-referrals, duplicate sign-ups, disposable or role-based email addresses, and sign-ups we reasonably believe to be automated do not count towards any milestone.

16.4 Fulfilment

Where a milestone reward is a GrabGift voucher, the voucher code is issued manually by Shyft SG and is sent within 48 hours of the relevant milestone being verified. Voucher codes are sent to the email address recorded on your waitlist record at the time of verification. Voucher rewards are not issued automatically and are not fulfilled instantly.

Where a milestone reward is a non-voucher digital reward, that reward is applied to your waitlist record automatically once the milestone is verified. Any practical benefit attaching to such a reward becomes available when the relevant Shyft SG feature is launched, and applying the reward to your waitlist record does not by itself make that feature available.

It is your responsibility to keep the email address on your waitlist record current. Shyft SG is not responsible for a reward that cannot be delivered because the email address on your waitlist record is inaccurate, out of date, or unable to receive mail. Where delivery fails for that reason, you may contact Shyft SG to request reissue, and reissue is at Shyft SG's discretion.

The 48 hour period runs from verification of the milestone, not from the referral itself. Verification may take longer where Shyft SG is investigating a suspected breach of the referral integrity provisions.

16.5 Prize draw rules

The Founding Worker milestone includes entry into a prize draw. The following rules govern that draw.

Promoter. The draw is promoted by Shyft SG, a business operated by its founders and currently in the process of incorporation in Singapore. On completion of incorporation, the promoter will be Shyft SG Pte Ltd and these rules will be updated to reflect that.

Entry. Entry is free. There are two ways to earn an entry. One entry is earned by reaching 10 verified referrals, however many referrals you make beyond 10. One further entry is earned by creating a Shyft SG worker account once account creation opens to you, using the email address on your waitlist record, verifying your mobile number and completing the profile fields the signup form asks for, all before entries close. We tell waitlist members by email when account creation opens to them. If your account uses a different email address from your waitlist record, write to contact@shyftsg.com before entries close so that we can match the two records. Each person may hold at most two entries, one from each route. No purchase is required and no payment of any kind is accepted for entry.

Eligibility. Entry is open to individuals aged 18 or over who are resident in Singapore and hold a valid Shyft SG waitlist record. Referrals that do not meet the referral integrity provisions of this clause do not count towards the milestone.

Prizes. Three prizes, each one S$50 GrabGift voucher. Total prize value S$150. Prizes are not transferable and no cash alternative is offered.

Entries close. Entries close at 23:59 Singapore time on Sunday 3 January 2027. Entries already earned remain valid.

The draw. The draw takes place at 12:00 noon Singapore time on Monday 4 January 2027 at 60 Paya Lebar Road #06-28 Paya Lebar Square, Singapore 409051. Winners are selected at random from all eligible entries, using a random number generator applied to a sequentially numbered list of those entries. Each person may win at most one prize. If an entry drawn belongs to a person who has already won, it is set aside and another entry is drawn. If there are fewer eligible persons than prizes when entries close, each eligible person wins one prize and the remaining prizes are not awarded. If there are no eligible entries, no prize is awarded. The outcome is recorded at the time of the draw. These draw rules do not change after entries close.

Winners. Winners are notified by email to the address on their waitlist record within 7 days of the draw. A winner who does not respond within 30 days of notification forfeits the prize, and a replacement winner is drawn by the same method.

Records. Shyft SG keeps records of the draw, including the list of eligible entries and the outcome, for at least 5 years.

16.6 General

Rewards have no cash value, are not transferable, and cannot be exchanged for any other item. Shyft SG may vary, suspend, or withdraw the referral programme at any time, and may withhold or reclaim rewards where we reasonably believe the programme has been abused. GrabGift vouchers are issued by their respective providers and are subject to those providers' own terms.

16.7 Precedence

These terms are the complete statement of the referral programme and govern your participation in it. Where any promotional material, website copy, email, or other communication describes the referral programme in terms that differ from these terms, these terms apply. Shyft SG will correct any promotional material found to be inconsistent with these terms. Nothing in this clause limits any right you have under the Consumer Protection (Fair Trading) Act 2003 or any other written law.

17.1 We handle personal data in line with the Personal Data Protection Act 2012 and our privacy policy, which forms part of these terms.

17.2 Our data protection officer can be reached at dpo@shyftsg.com.

All content, branding, logos and software on the platform belong to Shyft SG and are protected by Singapore and international intellectual property law. You may not reproduce, distribute or create derivative works from them without our written consent.

These terms are governed by the law of the Republic of Singapore. The courts of Singapore have exclusive jurisdiction over any dispute arising from them.

We may change these terms. Until the platform opens for shifts on 4 January 2027, a change takes effect when it is published on this page, and the date at the top of this page tells you when that was. From 4 January 2027, we will tell you about material changes by email or a prominent notice on the platform at least 14 days before they take effect. If you keep using the platform after a change takes effect, you accept the revised terms.

21.1 Points. Points are awarded for events on the platform, such as completing a shift. The events and their values are listed on the How to earn points page in the app. One point has a voucher value of S$0.01. Points have no cash value, cannot be transferred and cannot be sold. We may change the values with notice under clause 20. A change applies from the date it takes effect and does not remove points already earned.

21.2 Vouchers. 500 points can be exchanged for one S$5 voucher from the providers listed in the app. You may redeem one voucher per calendar month. The voucher code is issued by a person at Shyft SG, stored on your account and emailed to you. The exchange rate and the threshold are the same for every worker. Vouchers are issued by their providers and are subject to the terms of those providers.

21.3 Expiry. Points expire 12 months after they are earned. When you redeem, your oldest points are used first. A redemption that fails is refunded in full, and your redemption for that month is free again.

21.4 Streaks. Your streak is the number of consecutive weeks, Monday to Sunday Singapore time, in which you completed at least one shift. It breaks when a week passes with no completed shift, or when you do not turn up or you cancel within 24 hours of the start time, unless a shield absorbs the break. Streak milestones earn the points listed in the app. A week in which your only confirmed shift was cancelled by the employer does not break your streak. Your streak never affects your reliability score.

21.5 Shields. A shield absorbs one streak break of either kind. Shields are earned for completed shifts at the rate for your tier in clause 8.5, and you can hold up to 3 at a time. A shield protects your streak only. A no-show or a late cancellation still affects your reliability score and any strike recorded under clause 7.

21.6 Streak repair. If your streak breaks because a week passed with no completed shift, you may repair it for 200 points within 48 hours of the break, at most once in any 12 weeks. A repaired week counts as held, so it does not add to your streak. Repair is not available for a break caused by not turning up or by a late cancellation.

21.7 Every points movement is recorded in a log that is never edited or deleted.

22.1 There is a weekly points board for workers. It lists the 20 workers who earned the most points from Monday to Sunday, Singapore time. It starts again every Monday.

22.2 You are not on the board unless you turn it on in your settings. You can turn it off at any time. When you turn it off, your name is not shown on the board for any week, past or present.

22.3 The board shows your first name, the first letter of your last name and your points for the week. It shows nothing else about you.

22.4 Only signed-in workers who have turned the board on themselves can see it. Employers cannot see it. There is no prize for a place on it. Nothing on the board changes your reliability score or your tier.

22.5 If you are under 18, you can turn the board on too. Before you do, think about whether you want other workers to see that you worked this week and how many points you earned. If you are not sure, talk to a parent or guardian first. You can turn it off again whenever you like.

22.6 We keep a record of each week. The record stores which account held each place and the points. A name appears in a past record only while that worker keeps the board turned on.