Terms of Service

By creating an account or using the Shyft SG platform (the “Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you must not use the Platform. These Terms constitute a legally binding agreement between you and Shyft SG Pte Ltd (“Shyft SG”).

Shyft SG is a Technology Platform, not an employer or an Employment Agency. We facilitate connections between Workers and Hotels. All engagements are direct contracts between the Hotel and the Worker. Shyft SG does not direct, supervise, or control how work is performed.

Shyft SG operates a premium digital marketplace connecting verified hospitality workers (“Workers”) with boutique hotels, capsule hotels, and serviced apartments (“Hotels”) in Singapore. We maintain high standards across every engagement — from the quality of our verified talent pool to the properties we onboard.

Shyft SG is not an employer. We act solely as an intermediary platform facilitating connections between Workers and Hotels. The employment relationship (whether temporary, part-time, or freelance) exists exclusively between the Worker and the Hotel.

• You must be at least 13 years of age to create an account
• Workers under 16 years of age are subject to minor work restrictions (see Section 8)
• Workers must hold one of the following valid authorizations recognized by MOM:
  • Singapore Citizen or Permanent Resident (PR)
  • Long Term Visit Pass (LTVP / LTVP+) holders with a valid Letter of Consent (LOC) issued by MOM
  • Student Pass holders (subject to MOM work-hour limits — see Section 8)
• Hotels must be registered entities with a valid Unique Entity Number (UEN)

4.1 All Users

• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate, current, and complete information during registration
• You must not create multiple accounts or share your account with others
• You must promptly update your information if it changes (especially work pass status)

4.2 Workers

• You must complete onboarding training (100% completion) before applying for shifts
• You must maintain an active and valid work pass at all times while active on the Platform
• You must arrive on time and fulfill all confirmed shift obligations
• You are expected to uphold the professional standards expected by boutique and luxury hospitality properties

4.3 Hotels

• You must provide accurate shift details including dates, times, location, and pay rates
• You are responsible for providing a safe, respectful, and legally compliant working environment
• You must comply with all Singapore employment laws, including MOM regulations
• You must comply with the Work Injury Compensation Act (WICA) and maintain valid insurance coverage for all Workers engaged through the Platform
• Wages must be paid to Workers within 7 days of the salary period end date, in accordance with the Employment Act
• Properties listed on Shyft SG are reviewed by our team to ensure alignment with our premium hospitality standards

5.1 Applications

• Workers apply for shifts posted by Hotels. Applications remain in “PENDING” status until accepted or declined by the Hotel.
• Hotels may accept or decline applications at their discretion
• Once accepted, the shift is confirmed and binding on both parties

5.2 The 12-Hour Rule

Hotels cannot decline an accepted application within 12 hours of the shift start time. This protects Workers who have already committed and made travel and personal arrangements.

5.3 Cancellation and Strikes

• Workers may cancel pending (unaccepted) applications at any time without penalty
• Cancelling a confirmed shift within 24 hours of its start time incurs a Late Cancellation Strike
• Accumulating 2 strikes triggers a formal warning
• Accumulating 5 strikes may result in account suspension or permanent ban

Both Workers and Hotels participate in the Shyft Tier System, which reflects reliability, quality, and commitment to our premium hospitality community.

Higher tiers unlock access to premium shifts, priority matching, and enhanced visibility with top-tier properties. Tier status is determined by total verified hours worked (Workers) or total hours of staff hired (Hotels).

7.1 Platform Usage Fee

Shyft SG charges Hotels a Platform Usage Fee of S$2.00 per worker-hour worked through the Platform. This fee covers platform access, worker verification, roster management, and digital timesheet services. Shyft SG does not currently hold an Employment Agency (EA) License; all engagements are direct contracts between Hotels and Workers.

7.2 Worker Pay

• Hourly pay rates are set by the Hotel at the time of posting and are visible to Workers before applying
• Shyft SG tracks shift hours and estimated pay but does not process payments directly
• Payment is the sole responsibility of the Hotel, in accordance with Singapore employment law
• Hotels must pay Workers within 7 days of the salary period end date
• Workers must have completed document verification (by an Admin) before receiving their first payout
• Payment disputes should first be raised through the Platform's in-app messaging system; unresolved disputes may be escalated to contact@shyftsg.com

In accordance with Singapore law, Workers between 13 and 16 years of age are subject to the following restrictions, which are enforced programmatically by the Platform:

• No night shifts: Cannot work between 11:00 PM and 6:00 AM
• Maximum shift duration: 6 hours per day
• Mandatory rest: At least 14 consecutive hours of rest in any 24-hour period

Hotels that attempt to circumvent these protections will have their accounts suspended immediately.

You agree not to:

• Provide false, misleading, or fraudulent information at any stage
• Harass, intimidate, or discriminate against other users
• Circumvent the Platform to arrange shifts directly, bypassing our system
• Use automated tools (bots, scrapers) to interact with the Platform
• Attempt to gain unauthorized access to other accounts or Platform infrastructure
• Post shifts with intentionally misleading pay rates, conditions, or property details
• Behave in any way that damages Shyft SG's reputation or the trust of our hospitality community

Violation of these rules may result in immediate account suspension or termination.

Shyft SG curates its property and worker network to maintain the standard of a premium hospitality platform. We reserve the right to:

• Decline or remove Hotel accounts that do not meet our operational or ethical standards
• Restrict Worker access pending verification review
• Remove reviews or listings that are misleading or inconsistent with platform quality

These measures exist to protect every participant in our ecosystem — workers, properties, and guests alike.

Shyft SG reserves the right to suspend or remove any account that violates these Terms, engages in fraudulent activity, or poses a risk to other users. Removed users will be notified of the reason and may appeal by contacting support at contact@shyftsg.com.

To the maximum extent permitted by Singapore law, Shyft SG shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• The conduct of any Worker or Hotel on or off the Platform
• Any workplace injury or incident during a shift
• Non-payment or late payment by a Hotel
• Loss of data or unauthorized access to your account
• Service interruptions or system downtime

All content, branding, logos, and software on the Platform are the property of Shyft SG Pte Ltd and are protected by Singapore and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform at least 14 days before they take effect. Continued use of the Platform after changes constitutes acceptance of the revised Terms.

For questions about these Terms of Service, contact: